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ITES-1760 - Canada (Quebec) - IT Support Services - Deadline April 16,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1760

Government Authority located in Quebec; Canada based organization looking for expert vendors for IT Support Services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide IT Support Services for the office. The Contractor is required to provide technical assistance and maintain the computers, hardware connections, server, wired and wireless internet, LAN and IT infrastructure, Maintenance for File, Print, Server, Firewall and NAS local storage including All software, firmware, firewall and security patches, Software Updates , Anti-virus status , file data storage and back-up, wired and wireless internet connection,  data restore and backup, remote it support and  issue resolution, printer network connectivity , server and network set-up and configuration, wired and wireless internet connectivity issues , lan maintenance and or support, file data restoration, incident and problem management, new computer set-up and configuration, computer configuration hardware and or software, telephone line connection, on-site software and hardware support, incident and problem management, the contractor will provide a one-stop it help desk solution as well as a ticket tracking system where service requests, status and notifications can occur to the government authority located in Quebec.
(2) All question must be submitted no later than March 26, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 16 April, 2019

Question Answer Deadline : Tuesday, 26 March, 2019

Category : IT Services (Computer Maintenance and Technical Services)

Country : Canada

State : Quebec

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