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CSE-5443 - USA (New York, New York) - Security System Management Service - Deadline May 24,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CSE-5443

Government Authority located in New York, New York; USA based organization looking for expert vendor for security system management service.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide a Service Management Plan to provide the convention center with a preventative proactive diagnostics approach to the security system, programming and configuring, as well as 24X7 emergency service for critical system failures. The plan must provide a predictable structure to smooth out the unpredictable nature of equipment failures and separates hardware costs from the services, so equipment costs are only incurred if an item is not able to be repaired and requires actual replacement to the government authority located in New York, NY.
Equipment:
1. Genetec VMS and Associated Cameras
2. Briefcam
3. CCURE 9000
Require Services:
1. Call Center Services
2. Remotely Delivered Support Services
3. Dispatched Repair Services
4. Equipment Repair or Replacement Services
5. 24 x 7 emergency service for critical system failures (4hours)
6. Noncritical next business day
7. Hardware/labor on non-repairable equipment
8. Multiple technicians to service account required
(2) All questions must be submitted no later than May 17, 2019.
(3) Contract period will be for one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Not Applicable

Expiry Date : Friday, 24 May, 2019

Question Answer Deadline : Friday, 17 May, 2019

Category : CCTV and Security Services and Supplies, Call Center and Answering, Computer Supplies, Accessories and other Equipments

Country : USA

State : New York

Cost to Download This RFP Document : $ 5

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