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SW-24978 - Ireland - Contact Management Solution - Deadline June 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24978

Government Authority located in Ireland based organization looking for expert vendors for Contact Management Solution.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide contact management solution for the Central Bank. The Bank is currently assessing options for the provision of a Contact Management Service. The purpose of this request is to establish the types of suppliers that are available to the Bank and the indicative costs of these services and their implementation. The Bank is interested in responses from suppliers who have experience of delivering a multi-channel Contact Management service (phone, email, online) for businesses e.g. (financial institutions) and consumers (members of the public), on a resourcing and service model basis.
- must have the capability to leverage the Bank’s Contact Management System (CMS) including the ability to generate and provide management information and analytical insights in an evidentially compliant manner;
- must have the capability to handle a high volume of queries from a diverse range of stakeholders, delivering the service in a cost effective, stakeholder focused, and operationally efficient manner;
- must be able to evidence the ability to provide a resource on-boarding model;
- must have experience in providing high quality services of a similar nature to the services the Bank is considering;
- must be able to demonstrate both experience and expertise in fulfilling client resource requirements;
- must be able to demonstrate the ability to develop and maintain services including quality assurance, knowledge management, training and support capabilities and continuous service improvement;
- must have experience in supporting time critical operations, and should understand end-to-end business process management

[C] Eligibility:

Onshore (Ireland Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 25 June, 2019

Category : Software, System and Application

Country : Ireland

State :

RFP Expired

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