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SW-24973 - USA (Oregon) - Highway Advisory telephone System - Deadline July 12,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-24973

Government Authority located in Oregon; USA based organization looking for expert vendors for Highway Advisory telephone System.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide Highway Advisory telephone System to provide a safe, efficient transportation system that supports economic opportunity and livable communities for Oregonians. Intelligent Traffic System) program is to provide technology and software to enable improved system operations and management.  The benefits accrued from this investment primarily fit into the following three areas Improved mobility and safety, Improved Agency efficiency and effectiveness and Traveler Information Services, projects are targeted primarily at solving problems related to traffic congestion and safety.  Some examples include ramp meters, technology to support incident management, and advanced signal operations, Improved Agency Efficiency and Effectiveness projects use advanced technology to assist in Agency operations.  Many ITS systems produce data that can be gathered and processes to assist Agency personnel in decision making.  This category includes many of the system efforts to electronically share data with other agencies to provide better coordination of incident management and transportation system operations.  It also includes technology to remotely operate signs and gather road condition information, Agency operates a 511/HAT system that disseminates travel-related information to callers. The Agency will retain complete operations of the 511/HAT system. The telephone system must be an automated system with no human operator answering the calls. The telephone calls must be answered by a Hosted IVR/TTS system.  The Hosted IVR/TTS system will answer the call, prompt callers with options, and allow callers to either speak or touch tone their responses.  Based upon the requests of callers, information is spoken to the caller through a combination of TTS and concatenated speech technologies.
- To procure off site services to test, implement, operate and host the IVR/TTS system. To complete testing and deployment of the Hosted IVR/TTS system within ninety calendar days of issuance of Agency’s Notice to Proceed.
- To implement and reach operational status (all integration, testing, and deployment complete) without exceeding the Agency budget for 511 hosted IVR/TTS deployment.
- To select an approach in which the costs for operations do not exceed $300,000 to $600,000 over the five-year term of the contract.
- Agency anticipates paying transactional costs to cover service charges, long distance, call transfers, and bursting charges (if any).  
- To provide and operate a 511 Test Environment, to include a test 511 phone number(s) that can be used to test new Hosted IVR/TTS menu options, changes to call structure, and other Hosted IVR/TTS functionality.

[C] Eligibility:

Onshore (Ireland Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 12 July, 2019

Category : Software, System and Application, Call Center and Answering

Country : USA

State : Oregon

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