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SW-25460 - USA (Texas) - Payment Remittance Processing Solution - Deadline July 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-25460

Government Authority located in Texas; USA based organization looking for expert vendors for Payment Remittance Processing Solution.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide Payment Remittance Processing Solution is to provide efficiencies of current technology to process water bill payments by check. It should also utilize industry standard imaging of the checks to aid in electronic deposits of the checks. The selected Vendor will be required to ensure that the hardware system will provide courtesy amount and legal amount
Recognition to help process the check payments. The system should also image the bill payment coupon and the front and back of the check. Requires that the Vendor ensure that the remittance processor solution will not cause unnecessary down time in Customer Services or corruption of Water Utilities billing data. The remittance processor solution should be user friendly and easy to use by employees with low technical skills to ensure that technical support calls are kept to a minimum. Alternatively, software may be included with the remittance processor hardware and will be evaluated as a package with a primary focus on the hardware system.
• Provide all interfaces required to integrate into the current RTL software.
• Provide a detailed list of recommended hardware specifications and include the purchasing cost.
• Comply with the City’s current IT architecture and standards.
• Responsible for data export/conversion to System and Software’s enQuesta billing system payment file format.
• Responsible for on-going support and cooperation with the City of Arlington.
• Ensure successful communication by developing a communication plan
• Provide a detailed project schedule/implementation/test plan and ensure adherence.
• Provide pricing for a five-year maintenance agreement.
• Provide a detailed breakdown of the costs and hours associated with the project (include expenses in the cost proposal)
• Productivity monitoring device must maintain accurate time and count data. Device must record,
display, (and optionally print out) pieces processed, time required to process, and calculate pieces
processed per hour.
• Include an integral telescoping mail tray holder which can be stored within the confines of the machine when not in use.
(2) A pre-bid meeting will be held on July 11, 2019.
(3) All question must be submitted no later than July 12, 2019.
(4) The contract term will be for three years.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 25 July, 2019

Pre-proposal Conference Date : Thursday, 11 July, 2019

Question Answer Deadline : Friday, 12 July, 2019

Category : Software, System and Application, Billing Services

Country : USA

State : Texas

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