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STFF-3101 - USA (Austin, Texas) - Employee Assistance Program Services - Deadline July 29,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: STFF-3101

Government authority located in Austin, Texas; USA based organization looking for expert vendor for employee assistance program services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide employee assistance program services to the government authority located in Austin, TX.
- Mental Health Professionals: - Provide the services of a full range of certified mental health
professionals, including psychologists, psychiatrists, family therapists, child and adolescent therapists, and certified drug and alcohol counsellors. Maintain a network of information on other qualified specialists to whom clients can be referred, if necessary.
- Billing and Confidentiality. Sessions will be billed to THC in a manner which maintains the confidentiality of the client (employee, his/her immediate family member or group of family members).
- Additional Services. Assist clients in obtaining additional services at their own expense, if
needed, which match their treatment and financial requirement, being aware of the agency’s health care benefits.
- 24-Hour Call Center. Provide a twenty-four (24) hour call center answered by a live counsellor. If the caller is in an urgent situation, a face-to-face or telephone appointment will be scheduled same day, if possible. If it is a crisis situation or in case of emergency (i.e. life-threatening situation), immediate emergency care will be arranged. If the situation is not urgent or an emergency, a face-to-face or telephone appointment will be offered, with an EAP affiliate, within forty-eight (48) hours of the initial call.
- Unlimited EAP Website Access. Including but not limited to, articles, tools, topical library of
resources, videos, recorded seminars, and trainings. Website should meet W3 criteria for visually impaired, with the ability to link with other employer training programs and options.
- Training. Provide program orientation for employees and supervisors at no additional charge,
including seven (7) additional on-site training and informational sessions.
- Management Consulting. Consult with management and supervisors on a general or case-specific basis, specifically maintaining close contact regarding disciplinary referrals.
- Printed Materials. Provide printed materials that promote the program, including supervisors’ manuals, brochures, posters etc.
- Reporting. Submit quarterly and annual reports of program usage while maintaining confidentiality of the employee and his and her family.
- Safe Ride Program. Provide a safe ride program for clients who may be too impaired to drive.
- Legal and Financial Assistance. Provide free legal and financial assistance for the first half hour consultation by phone or in person per issue per year, discount of up to twenty-five percent (25%) on continued consultation.
- Confidential Counselling and Referral Services. Provide confidential counseling and referral
services to THC employees and families at their request in a timely manner. Provide cost of up to six (6) sessions per employee or family unit per incident per fiscal year (September 1 through August 31), including the initial evaluation interview, if any. A single session may include more than one (1) family member. Issues to be addressed may include, but are not limited to: adolescence, alcohol, tobacco, drug abuse/dependency, bereavement, compulsive gambling, disability-oriented difficulties, domestic violence, emotional health and wellbeing, family elder care, health, legal concerns, literacy, marriage and family, personal financial management and pre-retirement.
(2) Contract period will be for four year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be onsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 29 July, 2019

Category : Staffing Services, Billing Services, Call Center and Answering, Professional, Consulting, Administrative or Management Support Services, Web Design and Development

Country : USA

State : Texas

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