BILLING-0801 - USA (Spring Valley, California) - Phone Payment Processing Services - Deadline August 20,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-0801

Government Authority located in Spring Valley, California; USA based organization looking for expert vendor for phone payment processing services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide phone payment processing services to engage the services of a single firm, to provide the necessary services to accept the District’s customer payments over the phone via credit card or bank account via secure connection to the government authority located in Spring Valley, CA.
- Services to include, but not limited, to the following requirements:
A. Ability to provide automated interactive voice response (IVR) payment processing services.
B. 24 hours a day, 7 days per week, provide Pay-By-Phone (toll free) payment processing for credit/debit cards (MasterCard, Visa, Discover Card, and American Express).
C. 24 hours a day, 7 days per week, provide Pay-By-Phone (toll free) payment processing for checking and savings accounts.
D. Provide daily summary and detail reporting for payments as well as monthly reporting.
E. Provide daily electronic payment file in custom format preferably via FTP.
F. Ability for District staff to check for payments on a real-time basis via a web interface.
G. Provide daily technical support for District staff.
H. Provide customer use statistics for Pay-By-Phone service.
I. Provide support, maintenance, and updates to equipment, software, database, and internet site. Vendor will provide a schedule of the dates and times of scheduled maintenance. Should maintenance be required outside of a scheduled maintenance period, the District will be notified by e‐mail no less than one business day prior to the maintenance.
J. Adherence to all State and Federal Privacy Regulations, including Personal Identifiable Information Law.
K. Adherence to all State and Federal Banking Regulations.
L. Compliance with Payment Card Industry Data Security Standards
(2) All questions must be submitted no later than August 13, 2019.
(3) Contract period will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 20 August, 2019

Question Answer Deadline : Tuesday, 13 August, 2019

Category : Billing Services

Country : USA

State : California

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