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SW-26599 - USA (Texas) - Utility Billing Enhanced Customer Portal - Deadline August 13,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-26599

Government Authority located Texas; USA based organization looking for expert vendor for utility billing enhanced customer portal.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide utility billing enhanced customer portal to
- Have customizable alerts the customer can set at certain consumption levels
- Be able to show customer bill breakdowns of services and fees
- Be able to take payments from the customer portal
- Be able to show customer consumption monthly, daily, and hourly in both charts and graphs
- Have automatic leak alerts sent directly to the customer
- Show billing and payment history
- Allow for the creation of notes on the customer account that are only visible to staff.
- Allow for the customer to contact staff directly from the solution to allow for requesting replacement garbage receptacles, bulk pick-up services, etc.
- Include a smart phone application
- Allow for the display of City News, Announcements, link to the City website and link to the staff directory.
- Minimal browser add-ons for optimal functionality
- Include a document and/or resource center for general instructions and/or information on utility billing
- Allow for the set-up of auto-pay solutions via bank and/or credit card.
(2) All Questions must be submitted no later than August 6, 2019.
(3) A contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 13 August, 2019

Question Answer Deadline : Tuesday, 6 August, 2019

Category : Software, System and Application, Billing Services

Country : USA

State : Texas

RFP Expired

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