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SW-28524 - USA (New Mexico) - VoIP and Unified Communications System - Deadline October 31,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-28524

Government Authority located New Mexico; USA based organization looking for expert vendor for VoIP and Unified Communications System.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide VoIP and Unified Communications System to both On premise and Hosted VoIP telecommunications services that provides the same and additional enhanced capabilities of the current phone system to all of buildings and departments.
1. Proposer will provide a hosted VoIP solution for 320 users and with a mix of Extension Only and DIDs.
2. Proposer’s solution will be Turnkey (to include handset options) with all hidden monthly costs explained upfront.
3. Turnkey solution will include project management to include full implementation of user assignments of device, extension, voicemail and when relevant softphone or advanced feature sets.
4. Proposer will have the ability to register E911 address specific to a suite/room number (per DID/Extension) and will perform initial setup for all lines.
5. Proposer must include setup for dial plan (call flow and routing)
6. Proposer must include option(s) for virtual fax
7. Proposer must include option(s) for conference calling and transcription
8. If Hosted VoIP, Proposer will own and operate its own hosted voice (VoIP) environment
9. Proposer’s service will include backup to allow voice to remain active during an internet outage from each physical location
10. Proposer voice service (VoIP) will have a web-based user interface with varying levels of administrative access and control
11. Proposer will be expected to support QoS (quality of service) on a primary internet circuit already installed.
12. This equipment must also have a web-based user interface
13. Proposer shall have network engineering support 24 hours per day, 365 days per year.
 (2) All Questions must be submitted no later than October 25, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 31 October, 2019

Question Answer Deadline : Friday, 25 October, 2019

Category : Software, System and Application, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : New Mexico

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