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ITES-2311 - USA (Roanoke, Virginia) - IT Services - Deadline November 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2311

Government Authority located in Roanoke, Virginia; USA based organization looking for expert vendor for IT services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide IT services to the government authority located in Roanoke, VA.
- IT firm is to have the ability to plan and act proactively in anticipating and preventing IT-related problems before their occurrence. This will involve remaining knowledgeable of changes in measures needed to maintain RRHA’s IT system secure.
- IT firm is to monitor systems daily and is to manage an appropriate and resilient data backup system.
- IT firm shall monitor IT system security on a daily basis and is responsible for making changes to and/or updating IT system security measures in keeping with industry standards.
- IT firm shall be responsible for patch management, including but not limited to maintaining an awareness of availability of patches and software updates needed for RRHA’s IT system and the installation of software updates and patches. Patches and software updates are to be tested prior to implementing throughout RRHA’s network and patches shall be rolled out within appropriate industry guidelines.
- IT firm shall monitor status of software licenses and warranties and to inform contract administrator when licenses and warranties are required to be updated. IT firm will handle the process for updating software licenses and warranties. The cost of license and warranty updates will be paid for by RRHA separate from this contract.
- IT firm shall be responsible for set up, management, and security for wireless networks that are to be used by RRHA employees, consultants, trainers and guests.
- IT firm shall have the ability to provide both remote and on-site helpdesk services, IT firm shall provide method for sending helpdesk requests via email.
(2) A not mandatory pre-proposal conference had been on Tuesday, November 12, 2019.
(3) All question must be submitted no later than November 19, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

Expiry Date : Tuesday, 26 November, 2019

Pre-proposal Conference Date : Tuesday, 12 November, 2019

Question Answer Deadline : Tuesday, 19 November, 2019

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Virginia

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