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SW-29712 - USA (Minnesota) - Complete an Enterprise Systems Modernization Feasibility Study - Deadline January 27,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-29712

Government Authority located in Minnesota; USA based organization looking for expert vendor for complete an enterprise systems modernization feasibility study.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide complete an enterprise systems modernization feasibility study to develop an enterprise wide and integrated service delivery system. To do this, it is necessary to modernize outdated human services delivery systems, particularly the related information technology (IT) systems, including child support, and to focus system development efforts on alignment with an integrated business service delivery model.
- The vision of an integrated approach for human services program delivery will leverage technical and personnel efficiencies as well as existing IT solutions, strategies, and best practices from recent IT system development in areas such as the Medicaid/Medicare area of DHS. All proposed IT solutions for an integrated approach will be evaluated on the capability for future integration with additional DHS human services programs and their technical delivery systems.
• Implementing a graphical user interface (GUI) to improve training and usability;
• Leveraging the DHS Human Services Functional Model (HSFM) to develop a data structure to allow cross-program data evaluation in order to improve services;
• Predictive data modeling to identify work flows, staffing models, and task management to more efficiently use staff time;
• Dashboards at all levels for case management, performance management, and personnel management;
• Interface with the Minnesota Judicial Branch information system (Case Information System or MNCIS) to expedite the processing of electronic pleadings and orders;
• Interface with other state and federal agencies;
• Integrated imaging, notice, form, and data entry capabilities;
• Incorporation and expansion of Child Support Online self-service, client facing and employer-facing website; and
• Receipting software and capabilities.
- The child support modernization project is intended to enhance the efficiency and effectiveness of the child support program, increase collections, reduce complexity and cost, and improve customer service and system usability. To achieve this end result, a feasibility study is needed to help guide the initial stages of the state’s modernization work. the feasibility study is a critical project which defines the initial system concepts, objectives, requirements, alternatives, and costs for child support system modernization. The study also forms the framework for the system development project and establishes a baseline for further studies.
- For more information you can download documents.
(2) All questions must be submitted no later than December 17, 2019.
(3) Contract period will be for two years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 27 January, 2020

Question Answer Deadline : Tuesday, 17 December, 2019

Category : Software, System and Application, IT Services (Computer Maintenance and Technical Services)

Country : USA

State : Minnesota

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