STFF-3889 - Canada (Ottawa, Ontario) - Service Desk Transformation Solution - Deadline January 24,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: STFF-3889

Government Authority located in Ottawa, Ontario; Canada based organization looking for expert vendor for service desk transformation solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide service desk transformation solution, uninterrupted, secure and effective service desk support to the government authority located in Ottawa, ON.
- Enterprise Service Desk: Offers 24/7/365 service and provides bilingual desk-to-desk infrastructure support. The ESD receives over 400,000 phone, email and self- service contacts annually from 40+ partner departments and 100+ client agencies/organizations,
- End User Service Desk: Provides optional, bilingual, end-user service desk support to five departments (including SSC) for incident management and request fulfilment relating to desktop environments utilized by 36,000+ end-users. The EUSD handles approximately 360,000 phone, email and self-service contacts annually.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 24 January, 2020

Category : Staffing Services

Country : Canada

State : Ontario

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Staffing Services Category/Categories.

If you will obtain monthly subscription for Staffing Servicescategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs