CC-1598 - Canada (Nova Scotia) - 24 Hour Answering Service - Deadline January 24,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1598

Government authority located in Nova Scotia; Canada based organization looking for expert vendor for 24 hour answering service.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide after-hours answering service for call volume approximately 24000 calls per year.
- The Answering Service is responsible to provide after-hours Answering Service for calls coming into 420-6000 (MRHA main switchboard number) that cover 6 Regional Site Offices. The Answering Service shall be responsible to receive calls from 4:30 p.m. to 8:30 a.m., Monday through Friday and 24-hour service on Saturdays and Sundays, or any other time the office is closed e.g. government holidays, storm days or on an as needed basis.
- The Answering Service shall be responsible to supply the MRHA with a dedicated toll-free phone number to allow forwarding of the 420-6000 number (or any other method as agreed by MRHA) so that the Answering Service can receive and respond to MRHA calls.
- The Answering Service must have defined backup procedures in the event that their call centre is unavailable for any reason.
- All Centre receives more than 5 calls in on24 hour period from 1 individual contractor, tenant, elevator etc and specific notice must be sent to the Project Manager and cc Alternate.
- Call Centre will record all calls, incoming and outgoing. Maintain the record for a minimum
of 60 calendar days, making the recordings available to MRHA up request within 8 hours of
-Call Centre will provide a report of the months incoming calls detailing the following:
1. Top 20 call types/concern with # of calls received
2. List of calls where staff were dispatched by staff name
3. List of dispatches to all Vendors, by Vendor
- For more information describe in documents.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 24 January, 2020

Category : Call Center and Answering

Country : Canada

State : Nova Scotia

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Call Center and Answering Category/Categories.

If you will obtain monthly subscription for Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs