DRA-1323 - USA (Austin, Texas) - Member Satisfaction Surveys Services - Deadline March 9,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DRA-1323

Government Authority located in Austin, Texas; USA based organization looking for expert vendor for member satisfaction surveys services.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide to assist with the creation of two customized satisfaction survey instruments for active members and retirees to the government authority located in Austin, TX.
- The contractor will also be responsible for administering the surveys and analysing the results.
- Facilities, including the customer's ability to access that agency, the office location, signs, and cleanliness;
- Staff, including employee courtesy, friendliness, and knowledgeability, and whether staff members adequately identify themselves to customers by name, including the use of name plates or tags for accountability;
- Communications, including toll-free telephone access, the average time a customer spends on hold, call transfers, access to a live person, letters, and electronic mail;
- Internet site, including the ease of use of the site, information on the location of the site and the agency, and information accessible through the site such as a listing of services and programs and whom to contact for further information or to complain;
- Complaint handling process, including whether it is easy to file a complaint and whether responses are timely;
- Ability to timely serve its customers, including the amount of time a customer waits for service in person, by phone, by letter, or at a website; and
- Brochures or other printed information, including the accuracy of that information.
(2) All the questions must be submitted no later than February 21, 2020  

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Not Applicable

Expiry Date : Monday, 9 March, 2020

Question Answer Deadline : Friday, 21 February, 2020

Category : Data Research and Analytics

Country : USA

State : Texas

RFP Expired

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