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SW-31580 - USA (Florida) - Utilities Customer Information System - Deadline March 25,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31580

Government Authority located in Illinois; USA based organization looking for expert vendor for utilities customer information system.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide, install, and implement a utilities customer information system to provide a fully integrated, preferably Windows-based, web-enabled applications information system for a customer information system, including, but not limited to providing:
• Utility billing capabilities that can grow with PCU
• More options to customers for receiving and paying their bills including but not limited to electronic bill presentment, e-mail to pay, and text to pay
• Collections functionality to help PCU in recovery of delinquent accounts
• Improved and easier to use customer contact system that provides customer service representatives with tools to record all customer interactions more efficiently
• Mobile Workforce Management (MWM) functionality
• A Customer Self Service (CSS) portal
• Business Intelligence (BI) capabilities
(2) A mandatory pre-proposal meeting will be held on March 12, 2020.
(3) All questions must be submitted no later than March 16, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 25 March, 2020

Pre-proposal Conference Date : Thursday, 12 March, 2020

Question Answer Deadline : Monday, 16 March, 2020

Category : Software, System and Application, Billing Services

Country : USA

State : Florida

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