SW-31625 - Canada (British Columbia) - eGovernment CRM Portal - Deadline March 20,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31625

Government authority located in British Columbia, Canada based organization looking for expert vendor for eGovernment CRM Portal.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide eGovernment CRM Portal
a) Single and secure sign on access to city’s web portal 24/7;
b) Improved customer engagement with enhanced work flow processes using a Customer Relationship Management (CRM) system;
c) Enhanced and optimized internal workflow to provide timely responses to customers; and
d) Opportunity for service innovation by utilizing relevant web technology solutions
- The current online services offered through web site, including online forms and utility portals, will be part of the new portal. All new initiatives, where there is an opportunity for customer self-serve, will be under this new service.
- Project Goals: -
a) Offer City customers (residents, visitors, businesses) a new, single sign on web portal to conduct their business with the City, available 24/7.
b) Implement a Customer Relationship Management (CRM) system to track and update on a timely basis all customer interactions with the City.
c) Improve existing business processes to take advantage of customer self-service and direct access.
- For more information describe in documents.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 20 March, 2020

Category : Software, System and Application, Web Design and Development

Country : Canada

State : British Columbia

RFP Expired

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