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SW-34142 - USA (Wisconsin) - Inmate Communications System - Deadline July 31,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-34142

Government Authority located in Wisconsin; USA based organization looking for expert vendor for inmate communications system.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide comprehensive, reliable inmate communications solution including inmate telephone, video visitation and correctional-grade tablet services which meet the requirements described in Documents.
- Customer Service: - Describe procedure(s) for handling inmate/end-user complaints including the contact options available for end-users to request assistance from Respondent; ii. Indicate whether Respondent’s County service center defaults to an Interactive Voice Response (IVR) or a live County service representative;
- iii. The hours during which live County service representatives are available to speak with end-users via telephone; iv. Indicate the average on-hold time to reach a live representative; and v. Describe procedure(s) for handling inmate or end-user refund requests and the timeframe for completing such requests.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 31 July, 2020

Category : Software, System and Application, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Wisconsin

Cost to Download This RFP Document : $ 5

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