Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: EXTRA-24411

Government Authority located in Washington, DC; USA based organization looking for expert vendor for employee assistance program.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide employee assistance program to the government authority located in Washington, DC.
- Provide EAP clinicians specially trained in EAP clinical assessment, crisis management, and supervisory consultation and must be available to directly interact with callers in emergencies, acute and complex situations or when the caller requests to speak directly with a licensed clinician.
- Short-term Solution Focused Counseling:
- Provide 24/7 access to services to ensure coverage for employees who work within and outside of typical office hours. Services will be provided in a manner that supports employees who may require alternative access, such as by telephone, video or Live Chat.
- Short Term Counseling: provide short-term, solution-focused counseling and problem-solving for up to six sessions per client per issue per year. Counseling sessions will be conducted in-person or by video or telephone.
- Provide consultative services, as needed, to address workplace issues affecting employee performance and conduct. The Contractor shall consult with managers about recurring or special issues in the agency (e.g., downsizing, transition, pandemic flu, etc.) and provide assistance, when requested, to assist them in addressing these issues with individual employees and the workforce at large.
- Peer Support Specialist Consultations
- Call Center:
- The Contractor shall be accessible through a toll-free telephone number 24 hours a day, 7 days a week.
- Provide English and Spanish speaking staff and immediate access to interpreters and language translators.
- Provide assistive technology for quick and easy access to services for employees or family members that are deaf or hard of hearing.

[C] Eligibility:

Onshore (USA Organizations Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 31 January, 2023

Category : Professional, Consulting, Administrative or Management Support Services, Call Center and Answering

Country : USA

State : District of Columbia

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